Upstream Books is dedicated to handling your private data with care. Please contact us with questions or concerns regarding this policy. Terms of this policy may change—please review periodically.
We recognize that shopping on our website involves trust, and we are committed to keeping that trust. However, account privacy is a two-way street. Protect your account by protecting your password. If you feel your password has been compromised, contact us as soon as possible.
Any personal information collected is confidential, and will never be sold. Payment data submitted to this site will be processed immediately by a third-party payment card processing company; it will not be transmitted to or retrieved by workers or systems at our headquarters.
Upstream Books collects personal identifiable information (“PII”) that you voluntarily provide on this site. PII is also collected from phone calls, faxes, and emails we receive from you. For example, your name, physical address, email address, and phone number is information that we use to identify you and your account. This information is used to process your orders and information requests and is shared only with third parties (such as UPS or FedEx) to facilitate order fulfillment. This information is not sold or shared with third parties for marketing purposes.
Automatically Gathered Information
Some of your browser communication with our site, such as your IP address, is recorded and stored on your computer as cookies. Cookies contain such things as the contents of your shopping cart, pages of our site you visited, and other personalized content. Cookies are not programs and cannot perform any functions or execute operations on your computer. Cookies simply contain reference data.
If you set your browser to block cookies, some portions or functions of our site may not work.
Your customer profile may be updated with information gathered from reliable third-party sources; for example, an address change notice we receive from the United States Postal Service.
You are responsible for your password and orders placed on your account. Due to a minor’s inability to enter a legally binding contract with us, Upstream Books does not sell to minors. If you are under the age of 18, you may not purchase through our website without the involvement of a parent or guardian.